Get help with your MCP connection

Email support@gigacatalyst.com for product setup, MCP client compatibility, connection failures, privacy questions, or security reports. Include the client name, the public endpoint you used, and the safe error code shown by the client. Never email a bearer key, prompt history, private customer data, candidate data, or screenshots that contain credentials.

Useful details to include

Tell us whether the failure happened while creating the connection, refreshing the tool list, reading public documentation, or calling a named tool. Include the HTTP status and the request ID when one is available. A request ID is an opaque diagnostic value and is safe to share; the authorization header is not. For documentation questions, link the exact page or machine-readable resource that appears inconsistent.

Security and privacy reports

Describe the observed behavior and the minimum steps needed to reproduce it without accessing another customer's information. We will confirm receipt and route the report to the appropriate owner. The main Gigacatalyst trust and privacy pages contain the broader company policies that govern the service.